How to Return & Exchange an order
In order to initiate a return request you must fill out the form that you will find at the Return & Exchange link in the footer of this website.
Once you open the Returns & Changes page you will need to provide your order number and your email address, zip code or phone number.
Remember to use the same information from your order confirmation you received via email. Now you are in the automatic system for the return request, please fill out the following steps:
1) Choose the product you wish to return by putting a flag on the side of it.
2) Here you will have to choose if you want a replacement of the same product (REPLACE) or if you want to return a product (RETURN/GET SOMETHING ELSE).
3) Indicate the reason for the return (e.g. change your mind, damaged product, arrived late, etc.).
4) Choose if you prefer a full refund on your credit card or if you prefer a refund with a voucher to spend on the store. Important, if you decide to request a voucher to thank you for your loyalty we will give you an extra 10% voucher on the value you spent to use in a new order.
5) Keep your RMA number.
Now the return procedure is complete!
In a short time you will be contacted by our customer service to arrange your return (please read our Return & Exchange policy). Our customer service will be at your disposal to help you with the return process and to make your return experience the best possible.