Help Center

ORDERS

If you know what you're looking for, type it into the search bar at the top of your screen.

You can search by type or product name.

You can also refine your search by price, colour, material, etc., by using the search filters, or sort the items based on price, popularity or newness.

If an item you’re interested in is sold out, you can register to be notified when it will be back in stock. You just need to select your desired product and, on the product page, will appear a box "Subscribe To Back In Stock Notification".


If the product will be restocked within the following 3 months, you will receive an email. This email does not reserve the item, thus if you're still interested in it you can proceed to order it.

To order on AppyBags.com.mt you will need to have: a billing and delivery address; a debit/credit card or PayPal account.

To place an order, just follow these steps:
1. Once you have browsed and decided on the item(s) you wish to purchase, place them in the shopping cart by selecting the correct colour and quantity and click on Add. Click the shopping cart at the top right of your screen to continue your purchase.
2. In your Cart you will find an overview of all the items you have added. Check your choice of colour, type, and quantity. Only after completing your order the items are effectively reserved for you.
If you're happy with your selection, click on checkout to proceed to payment, completing your order.
3. In checkout, select the delivery address and your preferred payment method and fill out the details where needed. On the next step you will be given the chance to check your order details and add any vouchers before confirming. If you are paying by PayPal you will be redirected to the PayPal website to complete the process. If you will pay with credit card you can easily fill the form on appybags.com.mt checkout.
4. Once your order has been completed you will see the confirmation on the screen and receive an email confirmation with your order number. To stay informed about the status of your order visit Your Orders in your customer account.

We will also notify you by email as soon as your delivery leaves our warehouse.

We will inform you about the expected delivery time of your order during the checkout process and in your email confirmation order. The delivery date may vary according to the selected items and the shipping method you have chosen.
You can visit the order status page to check if your order has been fulfilled. When we will update the order confirmation and shipping status, you will automatically receive the link to the order status page by email or SMS text.
The type of notification you will receive depends on the contact information you choose at checkout. For example, if a customer enters their email address and phone number, they receive email and SMS text notifications. We give our customers the choice to opt-in the kind of notifications.

It is not possible to make changes to your order after it has been finalized. Once your order is placed, the delivery option, delivery address, payment method, and product sizes can't be changed. If you made a mistake or simply changed your mind, we recommend cancelling the order and placing a new one.


If you made a mistake or simply changed your mind after placing an order, there is no need to fuss. As long as your parcel has not been fulfilled in our warehouse, you will have the option to cancel. Please, contact our customer care service: if your Product/s has/have been processed or delivered you need to wait for the Product/s to be delivered to the address you provided and then you can return them.
For the items return, you will need to create a return through the website. Click here for more information on how to create your online return. Just follow the instructions on the online returns slip, making sure you let us know your order number and the items you're returning. We will need these details to process with your refund. Once it's all filled out, please wait our customer care's instructions by email.

If you redeemed a voucher with your order, the order can only be cancelled in full.

If your order or part of it has been cancelled by us, this is usually due to low stock levels.

The items you have ordered may have been very popular and it is possible that an item sold out just before you placed the order. In rare cases the stock cannot be updated in our system in time and the item will be cancelled.

If you paid by credit card, we will refund you immediately.

If you paid by PayPal, it might take up to 48 hours for the money to appear on your account again, it will not depend on us.

All products sold in our website are genuine. We only trade with reputable manufacturers who provide the highest quality of products.

We do not sell fake, counterfeit, or replica goods.

You will receive a copy of your invoice by email when the order will be shipped. If you placed the order very recently, please wait until it is shipped for the invoice to be available.


What does sustainability mean at AppyBags?
Sustainability means being considerate of our planet and the people on it, across a wide range of topics including ethical working conditions, environmental impact and animal welfare. Our vision is to be a sustainable fashion platform with a net-positive impact on people and planet.

How can I find more sustainable products?
We care about making more sustainable choices accessible and understandable, which is why we offer an extensive assortment that is highlighted with our green Sustainability Leaf. You can find more sustainable products throughout the store and can also use the "Sustainability" filter at side bar of the catalogue to make searching easier. We also offer more detailed information about a product's specific sustainability benefits on the product page on the Sustainability Tab.

When does a product get a “SUSTAINABILITY” Leaf?

Our sustainability criteria currently address the most environmentally impactful stages of production such as materials and manufacturing. We also show third-party certifications where possible and will continue to improve our sustainability standards over time.


Product availability is constantly monitored and updated. Nevertheless, since the Website may be visited simultaneously by various Users, it is possible that more than one User purchases the same product at the same time. In these cases, the Product may appear as available for a short time, even though it is actually out of stock or momentarily unavailable, since restocking is necessary.

The Website contains information relating to the availability of each Product.

Should the Product be unavailable for the aforementioned reasons or in other cases of unexpected unavailability of the Product, without prejudice to any other legal rights of the User, the Seller will immediately inform the User. 

The User will therefore be entitled to terminate the agreement.

Alternatively and without prejudice to his/her rights, the User may accept: an extension of the delivery period; a product of equivalent or higher value (in this case, upon payment of the difference, and upon express acceptance of the user).

Yes, all the products are VAT included.